Shipping Policy

By using and purchasing through the Interstate Advanced Materials website, you consent to our shipping and return policy. By using our cut-to-size service, you accept and understand that cut-to-size orders are nominal and have a tolerance of +/- 0.125" (1/8") and that non-optimal cut-to-size materials are not returnable or refundable. Cut-to-size orders include any order where cutting of a material is required and not of optimal size. Optimal sizes are returnable in new, unused condition and are generally 12x24", 24x48", 48x96" and 48x120" for sheets. Rods and tubes can only be returned in lengths of 4', 5', 8', 10' and 12'. All other lengths are considered non-optimal. Standard items and optimal sizes incur a 35% restocking fee, plus cost of freight.

Please allow 24-72 hours for this order status information to become available. Orders placed for non-cut-to-size stock items typically ship within 3 working days. Cut to size orders will be subject to warehouse cutting schedules and typically ship within 4-5 business days. Travel times vary by your shipping point and destination; the average is 4 business days for non-cut-to-size items. Out of stock inventory may take 4 to 6 weeks for delivery. Accelerated shipping is available. Blue label ships in two days plus cutting time. Please contact us (866) 855-8008 for details and costs.

We have many shipping options and work with various carriers to deliver your order in the timeliest fashion. If you have a preferred method of shipping, wish to purchase additional protective packaging or have special requirements, please do not hesitate to call us at (866) 855-8008.

Interstate Advanced Materials Shipping Standards for Finished versus Semi-Finished (Machinable) Plastics

Finished plastics have a protective film or coating to prevent scratches and scuffs. Semi-finished plastics include all plastics that do not come with a protective film. Semi-finished plastics are generally machinable plastics and all non-clear plastics. Semi-finished plastics may come with scuffs and small scratches as the surface is not protected during stocking and loading. This is not considered a quality issue. If you are unsure if the material you wish to order is a finished or semi-finished plastic, please call Interstate Advanced Materials at (866) 855-8008.

Finished plastics measuring 2x4 feet or smaller are wrapped with a single layer of corrugated cardboard and put in an appropriately sized box. Plastic sheets may or may not ship with protective corrugated cardboard corners. Protective cardboard corners are available upon request. All plastics measuring larger than 2x4 feet are protected and wrapped in corrugated cardboard, but will not be boxed. Material over 2x4 feet will most times be sent by freight on a pallet; an additional fee will be added to the order total. There is usually no crating for material other than polycarbonate twinwall unless specifically requested for an additional charge. An additional charge will be applied to any orders to Alaska, Hawaii, domestic islands, U.S. territories or other countries (dependent on shipping destination.)

PLEASE INSPECT SHIPMENTS BEFORE SIGNING FOR YOUR PACKAGE -- IF THE ITEM IS DAMAGED IN TRANSIT AND UNUSABLE YOU MUST REFUSE DELIVERY TO RECEIVE A REPLACEMENT AS ALL CUT-TO-SIZE ITEMS ARE NON-RETURNABLE. FOR DAMAGED ITEMS YOU MUST CONTACT AND MAKE A CLAIM WITH UPS WITHIN 7 DAYS FROM RECEIPT OF DELIVERY DATE. PLEASE GIVE THE CLAIM NUMBER PROVIDED BY UPS TO AN Interstate Advanced Materials REPRESENTATIVE AT (866) 855-8008 SO THAT THE ISSUE CAN BE FURTHER EXAMINED AND THE APPROPRIATE ACTIONS TAKEN.

If your item is damaged beyond use, give Interstate Advanced Materials a call at (866) 855-8008 and provide details about the damage to your item. You'll also have the opportunity to tell us if you wish to request a refund or receive a replacement item. Contact us for mandatory authorization number. ISO requirements allow no exceptions. Credit cannot be issued until product is received and inspected in our facility.

By using our cut-to-size service, you accept and understand that cuts are nominal and have a tolerance of +/- 0.125" (1/8").

Shipping to Residential and Commercial Addresses

ALL LOCATIONS THAT DO NOT HAVE A LOADING DOCK AND FORKLIFT ARE CONSIDERED RESIDENTIAL ADDRESSES. RESIDENTIAL SHIPMENTS MUST BE SHIPPED ON DIFFERENT CARRIERS. NEGLECTING TO INPUT THAT SHIPMENT IS TO A RESIDENTIAL ADDRESS MAY RESULT IN THE INABILITY TO DELIVER. NO SHIPPING REFUNDS WILL BE PROVIDED IF THE CUSTOMER NEGLECTS TO INPUT THAT SHIPMENT IS TO A RESIDENTIAL ADDRESS.

If the location of delivery has a loading dock and forklift, it is a commercial address and there is no need to select the residential address check box during checkout.

Special Packaging

If you wish to purchase additional protective packaging or have special requirements, please contact our customer service staff at (866) 855-8008.

Shipping Domestically

Domestic shipments will normally ship UPS, as UPS is Interstate Advanced Materials preferred carrier. Customers who have accounts with other shipping carriers may choose to ship on their own account.

USPS may be used for smaller sheet sizes (typically under 12x12") and accessory items. Due to feasibility, Interstate Advanced Materials is limited to size and weight limits dictated by USPS standard flat-rate priority mail boxes.

PLEASE CALL Interstate Advanced Materials AT (866) 855-8008 TO REQUEST USING YOUR OWN CARRIER. ONLINE ORDERS WILL HAVE SHIPPING REFUNDED IF A REQUEST TO USE YOUR OWN CARRIER IS MADE AFTER THE ORDER HAS BEEN PLACED.

Shipping Internationally

International shipments can only be shipped through UPS or USPS, unless otherwise specified by the customer to use their account. Our shipping through USPS is limited to flat rate boxes. Please call (866) 855-8008 if you wish to use your own shipping account. NO HAZARDOUS MATERIALS WILL BE SHIPPED INTERNATIONALLY.

Available products, shipping rates and fees vary depending on the delivery address for your order. Your packages may be subject to customs fees and import duties of the country to which your order ships. These charges are the recipient's responsibility. Please call (866) 855-8008 for rates to your country. Freight (non-parcel) orders are case by case but many times we are able to ship only to a freight forwarder.

Shipping Adhesives

WARNING: Due to shipping restrictions on certain adhesives, you may be required to purchase a minimum of one full case. Various adhesive types and sizes contain different quantities. Please give us a call for full case minimums. The U.S. Department of Transportation, publishes Title 49 CFR (Code of Federal Regulations) which regulates transportation of hazardous materials by road, rail, sea and air.

Shipping Polycarbonate Twinwall & Multiwall

Polycarbonate twinwall and multiwall is more susceptible to damage versus other materials provided by Interstate Advanced Materials. To ensure it is delivered damage free, polycarbonate twinwall and multiwall must be shipped on an extra protective plywood pallet. Interstate Advanced Materials charges a $15 crating charge for every linear foot of twinwall and multiwall polycarbonate:

4x8' - $120 crating charge.
4x12' - $180 crating charge.
4x16' - $240 crating charge.
4x24' - $360 crating charge.